A Legacy Messaging Platform for Loved Ones
Designed for the People Who Matter Most
Creating a thoughtful platform for patients to leave future messages with a team that understood the stakes.
Project at a Glance
What We Were Working With
Digital Health / End-of-Life Care / Emotional Tech
Industry
Staff Augmentation -- Design & Project Management
Services
React, Node.js, Python
Technologies
1 Designer, 1 Project Manager
Team Size
4.5 Months / 11 Sprints
Duration
Project Overview
What Forget Me Not Does
Forget Me Not is a platform for people nearing the end of their lives. It allows them to record video messages and write notes for the people they love. These messages can be scheduled for future dates that matter.
The platform is simple by design. It asks very little from users because it understands their situation. People with limited time and energy can leave something meaningful behind.
To bring this to life, 6sense HQ contributed a designer and project manager who treated every decision with the same care the product demanded. Together, they built a clickable design prototype. This prototype could be tested with real users and serve as a solid foundation for development with confidence.
The Challenge
What Forget Me Not Was Up Against
The founder came to this project with a clear sense of purpose. He knew exactly who he was building for. Three things shaped the challenge from the start.
Budget Constrained the Scope
Full development wasn't possible yet. The founder needed a design prototype. It had to be testable with real users and refined before development. The engagement had to deliver maximum clarity within a tight budget.
Design Had to Feel Right
This platform wasn't about metrics or conversion rates. It needed to feel calm, gentle, and respectful. Every design decision had to honor the users' situation. Getting the emotional tone wrong would have been a failure of respect.
Success Was Measured Differently
There were no traditional KPIs. No revenue targets. No activation rates. Success meant the platform felt right to someone facing the end of life. It had to give users a way to leave meaningful messages for their loved ones.
The Solution
How We Helped
A designer and a project manager worked closely with the founder over 11 sprints and 4.5 months, leading with empathy before focusing on craft.
Started with real patients
Before designing a single screen, the team spoke directly with people who would actually use the platform. Real users shared what they needed, what felt intrusive, and what felt right. These conversations shaped every design decision.
Designed for the person
The interface asked as little as possible of its users. Large touch targets, simple language and flows that never felt like filling out forms.
A prototype ready for development
The final product was a fully tested, interactive prototype the founder could hand to a development team with confidence. Every screen was documented. Every flow validated with real users.
Keeping Delivery Continuous
What Happened When Things Changed
1
Adapting to unexpected user feedback
Patient interviews revealed emotional reactions that desk research missed. Flows intuitive in wireframes felt cold or clinical. The team reworked the designs while keeping the founder informed and in control of key decisions.
2
Redefining 'Definition of Done'
For standard technical work, the team relied on their sense of whether something felt right. They iterated and refined flows that passed technically but didn't meet emotional standards, ensuring the platform felt appropriate for users in sensitive situations.
3
Supporting the founder
The project carried emotional weight. The founder needed a trusted team that understood the purpose. The team offered direct access, honest communication, and treated every decision with the same care and seriousness as the founder.
Results
What Forget Me Not Achieved
100%
Sprint completion — on time, within budget
Validation
The prototype was tested directly with the target audience
50%+
Reduction in delivery costs vs. traditional software vendors
Teamwork
One team across departments with no handoffs or gaps
Prototype
A prototype fully ready to move straight into development
From the Client
What Forget Me Not Said
6sense treated me not as just a client, but as a true partner.
Founder
Forget Me Not