ITCAN: Simplifying Approvals and Project Workflows
Industry
PROJECT MANAGEMENT / WORKFLOW AUTOMATION
Technologies
MYFATOORAH PAYMENT GATEWAY, CUSTOM WEB STACK
Team Size
2–4 DEVELOPERS (dedicated team, then staff augmentation, estimated)
Duration
not stated
Project Overview
Our client from the Middle East was looking for a simple project management tool with an approval system. In his work culture, employees don’t complete tasks without proper approvals, and this was hard to manage manually. Tools like Trello and Asana didn’t support this flow, and local teams were too costly. So we built ITCAN—a custom, budget-friendly solution with strong approval features, tailored exactly to his needs.
Why ITCAN Was Built
The client from the Middle East built ITCAN for his own use, as managing approvals for his team was difficult—his co-workers wouldn't proceed without them. He wanted something like WhatsApp—easy and convenient. That's why he first used our software development service to build the tool and then continued with our staff augmentation service to manage it smoothly. ITCAN made approvals easy and brought all project work into one simple, user-friendly system.
What Didn’t Work
The client first tried working with local development teams, but their cost was too high.
He then looked for freelancers in online marketplaces, but couldn’t find anyone reliable.
He preferred a fixed-price model to control his budget, but most offers were hourly or unclear.
He wanted to use the local payment method, but the freelancers couldn't use it as it was complicated.
Overall, he struggled to find a trustworthy team that could deliver what he needed within budget.
How We Helped
We offered a cost-effective service, much cheaper than his local teams.
Provided a fixed-budget model, so he knew exactly what he’d pay—no surprises.
Delivered a reliable and professional team, which he couldn’t find in the marketplaces.
In his culture, daily follow-ups and micromanagement are necessary to stay aligned, so our dedicated development team held daily update meetings to match that need.
Started with a dedicated development team to build the product.
Later switched to software staff augmentation, giving him access to skilled, dedicated developers.
Things You Should Know
Our client wanted quick and clear answers throughout the project. We respected that and always kept communication open and responsive.
The local payment gateway options were expensive, so we helped him set up payments through MyFatoorah, a more affordable provider.
MyFatoorah didn’t have proper documentation, but through back-and-forth emails and strong teamwork with our developers, we made it work smoothly.
Key Functionality
Approval System – Built-in approval workflows made it easy for the client to manage tasks and keep things moving.
Project Tracking – Easy-to-use dashboard to monitor task progress, deadlines, and team activity.
All-in-One Tool – Combined task management, communication, and reporting in one simple platform.
User-Friendly Design – Clean, responsive interface that works well on both desktop and mobile.
Results That Matter
The client now has a custom tool that fits his exact workflow.
Managing approvals is much easier, saving him time and effort.
His team works more smoothly, with clear tasks and communication.
He was happy with the quality of our developers and the overall delivery.
The tool replaced multiple apps, making project management simple and organized.
